Shipping & Returns
Free shipping on all orders. Orders are packed and shipped out the next day, Monday-Friday.
To make a return now go HERE.
US Shipping
Namai offers free ground shipping within the US for all orders.
International Shipping.
We offer free worldwide shipping on all orders. Our prices include import duties, so you won't have to worry about additional customs fees upon delivery. However, taxes are calculated and added at checkout based on your country of residence.
Please note that international purchases are non-returnable and non-refundable. If you have any questions about taxes or duties, we recommend contacting your local customs office for more information.
Returns and Exchanges
FREE RETURNS WITH REDO
- By selecting Redo free returns at checkout, your return shipping label is covered.
- Redo free returns cannot be removed from an order once the order has been placed.
- If you choose not to purchase Redo free returns you are responsible for the cost of the return shipping label.
If you are outside of the return period, list it on The Namai Circle, our resale site: https://namai.treet.co/about/info
How we ship and pack your order
We practice low- waste shipping. Items are packaged in reusable cotton bags and shipped in boxes made from 100% recycled content and 95% post-consumer waste, and envelopes made from 100% recycled content, 70% post-consumer waste, both of which are curbside recyclable and naturally biodegradable. Contact us if you are zero- waste, and we will remove the packing list, hang tags etc. from your package as well.
Making your order carbon neutral
How does it work?
When you check the carbon neutral box in your shopping cart as you're checking out, we will automatically purchase verified emissions reductions, more commonly known as “offsets” through our collaboration with EcoCart. These purchases support environmental projects, like wind and solar farms that create clean energy, or protecting trees that would otherwise be cut down so that they can continue to absorb carbon from the air.
What does it mean to offset emissions?
It means that for any carbon emissions released into our atmosphere as a result of manufacturing and shipping items at Namai, we invest in projects that reduce carbon emissions by the same amount.
What do you mean carbon neutral?
When we say your orders will be “carbon neutral” (“net zero” is another term you’ll hear), that means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions created from making Namai products and shipping them to your door.
Free repairs for the lifetime of the product
If you notice a little hole or tear that you'd like repaired at any point in the life cycle of the piece, or are missing a button, simply ship it back to us and we'll repair it for free and pay for return shipping. Please email us at hello@namai-studio.com to let us know that you're returning the item and showing a photo of the issue.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, choose the gift card/store credit option, and make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
