Studio Associate

Job Title: Studio Associate

Location: Mountaindale, NY

Position Type

Part-time: Mondays, Wednesdays, and Fridays, 10am-5pm. Hours are somewhat flexible. This is an in-studio position, no WFH is possible.

Reports to: Studio Manager

Job Summary

The Studio Associate plays a crucial role in maintaining the efficiency and organization of our studio operations. This role is responsible for managing the shipping of online and wholesale orders, providing exceptional customer service, assisting with laundry and quality control, preparing for markets, and ensuring the overall tidiness and functionality of the studio space. The ideal candidate is detail-oriented, organized, and capable of focus in a fast-paced environment, and is strong and able to lift heavy boxes.

Key Responsibilities

Shipping

  • Manage the shipping process for online orders, including packaging, labeling, and coordinating with shipping carriers for pickup.
  • Oversee the shipping of wholesale orders, ensuring all items are packaged securely and shipped on time.
  • Ensure orders are shipped accurately and promptly to meet customer expectations.

Customer Service

  • Respond to customer service emails, addressing order inquiries and resolving issues promptly and professionally.
  • Provide support to customers regarding product information, shipping details, and return processes.

Laundry

  • Regularly check in with the Quality Control Manager to ensure garment quality is maintained.
  • Unpack and prepare new shipments for cleaning and inspection in an organized manner.
  • Clean and fold all garments neatly and efficiently.
  • Organize and maintain product shelving to ensure easy access and a tidy workspace.

Market Preparation

  • Select and prepare products for markets according to the instructions provided by the management team.
  • Tag and price items accurately, ensuring all products are ready for sale.
  • Prepare and organize all necessary materials for markets, including POS machines, flyers, hangers, racks, etc.
  • Ensure all items for markets are packed and ready for transport in an organized manner.

Studio Management

  • Maintain the cleanliness and organization of the studio space, ensuring a productive and pleasant working environment.
  • Ensure all equipment and supplies are properly stored and easily accessible.
  • Break down and organize boxes and other materials to maintain a clutter-free workspace.

Qualifications

  • High school diploma or equivalent; additional education or experience in a similar role is a plus.
  • Strong organizational skills with attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Familiarity with shipping procedures and inventory management a pus but not necessary.
  • Lifting heavy boxes is part of the job, you must be able to lift boxes 40-50 lbs.

To Apply

Please send your resume and a brief cover letter explaining your interest in the Studio Associate position to bianca@namai-studio.com

This job description provides a summary of the essential responsibilities and qualifications required for the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.