Shipping & Returns
Free shipping and returns on orders over $100. Orders are packed and shipped out the next day, Monday-Friday.
Namai offers free ground shipping and returns within the US for orders over $100. Orders under that $100 are charged $10.
We offer discounted shipping through DHL. The cost shown at checkout is the true cost of the shipment. The customer is responsible for all import duties, tax and administration charges that maybe applied by local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information. We will not accept any returns due to these fees or any other import issues. Return shipping is at the cost of the customer.
Returns and Exchanges
We have a 15-day free return policy, which means you have 15 days after receiving your item to request a return. Returns are free within the US, International returns are at the cost of the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label (within the US), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please return items immediately after receiving the return label.
You can always contact us for any return question at firstname.lastname@example.org.
How we ship and pack your order
We practice low- waste shipping. Items are packaged in reusable cotton bags and shipped in boxes made from 100% recycled content and 95% post-consumer waste, and envelopes made from 100% recycled content, 70% post-consumer waste, both of which are curbside recyclable and naturally biodegradable. Contact us if you are zero- waste, and we will remove the packing list, hang tags etc. from your package as well.
Making your order carbon neutral
How does it work?
When you check the carbon neutral box in your shopping cart as you're checking out, we will automatically purchase verified emissions reductions, more commonly known as “offsets” through our collaboration with EcoCart. These purchases support environmental projects, like wind and solar farms that create clean energy, or protecting trees that would otherwise be cut down so that they can continue to absorb carbon from the air.
What does it mean to offset emissions?
It means that for any carbon emissions released into our atmosphere as a result of manufacturing and shipping items at Namai, we invest in projects that reduce carbon emissions by the same amount.
What do you mean carbon neutral?
When we say your orders will be “carbon neutral” (“net zero” is another term you’ll hear), that means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions created from making Namai products and shipping them to your door.
Free repairs for the lifetime of the product
If you notice a little hole or tear that you'd like repaired at any point in the life cycle of the piece, or are missing a button, simply ship it back to us and we'll repair it for free and pay for return shipping. Please email us at email@example.com to let us know that you're returning the item and showing a photo of the issue.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.